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The Curriculum Coach ("we", "us", "our") respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit www.curriculum-coach.com, contact us, download one of our free resources, subscribe to our emails, enquire about tutoring, or use our tutoring services.
For the purposes of UK data protection legislation, The Curriculum Coach is the data controller responsible for your personal information.
1. Information We Collect
Depending on how you interact with The Curriculum Coach, we may collect:
Parent/Guardian Information
Name.
Email address.
Telephone number.
Billing and payment information.
Information provided when making an enquiry or booking tutoring.
Communications between you and The Curriculum Coach.
Student Information
Where necessary to provide tutoring services, we may collect:
Student name.
Age or year group.
School year/examination level.
Subject and examination information.
Information relating to academic progress and learning needs.
Information required to plan and deliver appropriate tutoring.
We only ask for information that is reasonably necessary to provide and administer our services.
Please do not provide sensitive personal information unless we specifically request it and explain why it is required.
Information Collected Automatically
When you visit our website, we may automatically collect information such as:
IP address.
Browser and device type.
Pages visited.
How you interact with our website.
Referral source.
Approximate location.
Cookie and tracking information.
2. How We Use Your Information
We may use personal information to:
Respond to enquiries.
Provide and administer tutoring services.
Manage bookings and payments.
Communicate with parents/guardians and students.
Provide learning resources and materials.
Provide access to recorded sessions.
Send requested free educational resources.
Send marketing emails where we have appropriate consent or another lawful basis.
Improve our website and services.
Understand how visitors use our website.
Measure and improve the effectiveness of our advertising.
Maintain the security of our website and systems.
Keep appropriate business and financial records.
Comply with legal and regulatory requirements.
3. Email Marketing
We may offer free educational resources, guides, worksheets, checklists or other materials ("lead magnets") in exchange for an email address.
When you request a lead magnet, we use the information you provide to deliver the requested resource.
Where you have given appropriate consent to receive marketing communications, we may also send emails about:
Tutoring services.
Educational resources.
Courses and programmes.
Offers and promotions.
Exam preparation.
Relevant educational information and content.
Our email marketing and customer communication may be managed through GoHighLevel.
Every marketing email will include an option to unsubscribe. You can withdraw your consent or unsubscribe from marketing communications at any time.
Unsubscribing from marketing emails will not prevent us from sending essential communications relating to a service you have purchased or are currently receiving.
4. Meta Advertising
We use Meta advertising services, including Facebook and Instagram advertising, to promote The Curriculum Coach.
We may use the Meta Pixel and related technologies on our website to help us understand how visitors interact with our website after viewing or engaging with our advertisements.
Depending on the consent provided and the technologies in use, Meta may receive information relating to website activity, such as pages visited or actions taken on the website.
We may use this information to:
Measure the effectiveness of advertising campaigns.
Understand how visitors interact with our website.
Improve our advertising.
Build or measure advertising audiences.
Deliver advertising that may be more relevant to users.
Where consent is legally required for non-essential tracking technologies, we will request consent before activating them.
Meta may process information in accordance with its own privacy policies and terms. We do not control how Meta processes information once it is collected by Meta.
5. Payments
Payments for our services may be processed through Stripe.
We do not generally store complete payment card details ourselves.
Payment information is processed by Stripe in accordance with its own privacy and security practices.
We may receive limited payment information, such as payment status, transaction information and billing details, where necessary to administer your account and services.
6. Website Hosting
Our website is hosted and/or supported through GoDaddy.
GoDaddy may process certain technical information necessary to host, secure and operate our website.
Information processed through GoDaddy is subject to GoDaddy's own terms and privacy practices.
7. Cookies & Similar Technologies
Our website uses cookies and similar technologies.
These may include:
Strictly necessary cookies.
Analytics cookies.
Marketing and advertising cookies.
Cookies and tracking technologies associated with Meta Pixel.
Cookies required for website functionality.
Non-essential cookies and tracking technologies will be used in accordance with applicable UK privacy and electronic communications laws and, where required, only after you have provided consent.
Further information is provided in our Cookie Policy.
8. Online Group Tutoring & Recordings
Our online group tutoring sessions will never be recorded due to Safeguarding and GDPR.
Students and parents/guardians must not:
Record sessions themselves.
Take screenshots of sessions.
Copy or reproduce recordings.
Share recordings with other people.
Upload recordings to social media or other platforms.
Distribute recordings outside the intended educational purpose.
These requirements are designed to protect the privacy and personal information of all students participating in group sessions.
9. Children's Information
The Curriculum Coach provides educational services to children and young people and recognises the importance of protecting children's personal information.
Where appropriate, we will deal with the parent or legal guardian when arranging and administering tutoring services.
We only collect and process information about students that is reasonably necessary to provide the tutoring service, communicate appropriately, plan sessions and support learning.
Parents and guardians may contact us if they have questions about the personal information we hold about their child.
10. Our Lawful Bases for Processing
Under UK GDPR, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract
Where processing is necessary to provide tutoring or other services that you have requested.
Consent
Where you have actively consented to a particular use of your information, such as certain marketing communications or non-essential cookies.
You can withdraw consent at any time.
Legitimate Interests
Where processing is necessary for the reasonable operation, administration and development of our business, provided that these interests do not override your rights and freedoms.
Legal Obligation
Where we are legally required to process or retain certain information.
11. Who We Share Information With
We do not sell your personal information.
We may share or process personal information through trusted service providers where necessary to operate our business and provide our services.
These may include:
GoHighLevel – email marketing, lead management and customer communications.
GoDaddy – website hosting and related website services.
Stripe – payment processing.
Meta – advertising and measurement through Meta advertising technologies and Meta Pixel.
Google Drive/Google services – storage and access to tutoring materials and session recordings.
Other professional or technical service providers where reasonably necessary to operate our business.
Where appropriate, we take reasonable steps to ensure that third-party providers process personal information securely and in accordance with applicable data protection requirements.
12. International Data Transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.
13. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information from:
Unauthorised access.
Loss.
Misuse.
Accidental disclosure.
Unauthorised alteration.
Unauthorised destruction.
However, no website, online platform or electronic transmission can be guaranteed to be completely secure.
14. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
This may include retaining information:
For the duration of a tutoring relationship.
For the period necessary to administer payments and business records.
For as long as reasonably necessary to manage enquiries and communications.
For as long as someone remains subscribed to marketing communications.
For longer periods where we are legally required to retain certain records.
We periodically review the information we hold and securely delete information that is no longer required.
15. Your Data Protection Rights
Under UK data protection law, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information in certain circumstances.
Request restriction of processing in certain circumstances.
Object to certain types of processing.
Request transfer of certain personal information.
Withdraw consent where processing is based on consent.
To exercise your rights, please contact us using the details below.
16. Marketing Communications
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails.
You can also contact us directly to request removal from our marketing list.
Please note that unsubscribing from marketing communications does not prevent us from sending essential communications relating to tutoring sessions, payments, bookings or other services you are currently receiving.
17. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the relevant privacy policy before providing personal information to any third-party website.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.
The latest version will always be published on our website, together with the date it was last updated.
19. Contact Us
If you have questions about this Privacy Policy, how your personal information is used, or wish to exercise your data protection rights, please contact: